Shipping & Returns
Welcome to Dr. Bob’s Botanicals. We understand that sometimes things don’t work out, and you may need to return a product. Our Shipping and Returns Policy is designed to be fair and transparent, ensuring a seamless process for our customers.
Eligibility for Returns
- Time Frame: Products must be returned within 30 days of the original purchase date.
- Condition: Items must be in their original, unopened condition. Due to the nature of our Hemp and CBD products, we cannot accept returns of opened or used products.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at bob@drbobs.com with your order number and reason for return.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
- Inspection: Returned items will be inspected upon receipt. Items not in their original condition or returned after 30 days will not be eligible for a refund.
Refunds
- Processing: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Refund Issuance: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, according to our payment processor’s guidelines.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is posted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@drbobs.com.
Contact Us
If you have any questions or need more information about our Shipping and Returns Policy, please contact us at bob@drbobs.com.